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We take our customer care very seriously. While our aim is to make our website
easy to understand, and navigate we know there are times when you may need a bit
of assistance. We have provided a number of ways for our
Customer Care team to help you:
For product information or assistance:
products@SMSInstitute.com
For service inquiries or assistance:
service@SMSInstitute.com
For customer support or assistance:
support@SMSInstitute.com
We will respond to you within 24 hours, during regular
business hours. All email correspondence is completely confidential.
SMSInstitute.com customers may also use our toll free telephone support center to contact a
service representative during regular business hours:
Please send any specific information about your request so we
can direct it to the appropriate people:
Live Customer Care Center
1-315-472-9795
Monday to Friday 9:00am to 4:30pm (EST)
Saturdays, Sundays and federal holidays please leave a
message. A customer representative will contact you within 24 hours of the
first business day.
1-315-478-2213
Send your inquiries to:
SMS Institute
Attention: Customer Care Center
PO Box 6593
Syracuse, NY 13217
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